Free UK delivery on orders over £75 +

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Free UK Returns & next working day delivery

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FAQs

If you have any questions that aren’t answered below, please contact us and we'll be happy to get back to you regarding your concern.

What's my size at ANGELEYE?

Please note that some styles may vary from these measurements, but we still advise to use these as guide. 

For any questions about garment fit, please contact our team at customerservice@angeleyefashion.com.

 

Dresses / Tops

 

XS / UK 8 / US 4

 S / UK 10 / US 6 M / UK 12 / US 8 L / UK 14 / US 10 XL / UK 16 / US 12
BUST 83 cm 88 cm 93 cm 98 cm 103 cm
WAIST 66 cm 72 cm 77 cm 82 cm 97 cm
HIP 89 cm 94 cm 99 cm 104 cm 109 cm

 

 

Bottoms

 

XS / UK 8 / US 4

 S / UK 10 / US 6 M / UK 12 / US 8 L / UK 14 / US 10 XL / UK 16 / US 12
WAIST 67 cm 72 cm 77 cm 83 cm 88 cm
HIP 90 cm 95 cm 100 cm 105 cm 110 cm

 

 

What countries does ANGELEYE ship to?

We currently ship ANGELEYE clothing worldwide.

Any orders placed after 1pm or during weekends/bank holidays, will be dispatched the next working day. 

 

UK - England, Scotland, Wales & Northern Ireland

UK Standard Tracked Delivery - £3.99

Delivers in approximately 3-5 working days
 

UK 24 Hour Tracked Delivery - £5.50

Delivers in approximately 1-2 working days
 

UK Next Day Delivery* - £8.99

*Orders must be placed by 1pm Mon-Thurs for delivery the next working day.
We do not currently do next day delivery for orders placed from 1pm Friday to 12am Saturday.
 

UK FREE SHIPPING - Orders over £75

 

Europe

EU - £15.00 (customs charges may apply)
Delivers in approximately 5-20 working days.
 

Rest of the World

Rest of the World - £20.00 (customs charges may apply)
Delivers in approximately 5-40 working days - The delivery time may vary depending on the destination country where the package will be delivered. 

Rest of the World - FREE SHIPPING - Orders over £200 (customs charges may apply)
Delivers in approximately 5-40 working days - The delivery time may vary depending on the destination country where the package will be delivered.


 

Customs and Import Duty

Customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the customer.
Unfortunately we have no control over these charges or customs policies and import duties vary widely from country to country so we cannot give an exact figure of the fee you will incur. You may wish to contact your local customs office for current charges before you order, so you are not surprised by charges when your parcel arrives.
 

Refusal of Parcels

If you refuse a parcel you will be liable for the return costs and customs charges if applicable. These charges will be deducted from the cost of your order.
 

Lost or Stolen Parcels

In the rare circumstance that an item is missing or lost in transit, we will need to raise a full investigation with our couriers. This can take up to 4 weeks to confirm with them the location of your parcel. Once we can confirm this, we can reimburse you.

 

 

Can I Click & Collect when I buy from ANGELEYE?

We don’t currently offer a Click & Collect service at ANGELEYE.

Can I track my ANGELEYE delivery?

When your order is dispatched, you will receive an email with tracking information about your ANGELEYE order until it arrives with you.

Do I need to sign for my ANGELEYE delivery when it arrives?

Yes, you will need to sign for your parcel when it arrives so that we can ensure that you receive your goods. You may also add a note to your order if you would like the delivery to be left with a neighbour.

Can I return an item from my ANGELEYE order?

With each purchase we hope to provide the best quality and service. However, if you are not completely satisfied with your purchase, you may return it to us in its original condition (tags in tact, no stains) and packaging within 14 working days (UK), and 21 working days (International).

We will then issue a full refund minus the original postage cost.
The value of refund will exclude shipping costs.
To be eligible for a return, the item must be unworn, unwashed merchandise, in the same condition you received it. Items that do not meet this criteria, the time limit, or are non-returnable, will be denied. We take very good care and triple check our product before shipping.

We cannot offer refunds for problems relating to wash care, as naturally there is no proof that garments have been washed according to care instructions. We also do not offer refunds relating to the natural shrinkage of garments during washing.

How to Return

You will be responsible for returning your item. Returns are free for UK customers only at this time, however you must obtain proof of postage in case your order is lost on its way back to Angeleye.
For UK customers, we strongly recommend that you post using the returns label included with your delivery. For International customers, you are responsible for the cost of your return being sent back to us.

If you have any further questions related to your return please contact us by email at customerservice@angeleyefashion.com
 

Your return can take up to 10 working days to reach our warehouse and be processed. Once your return is received and inspected, we will send you an email to inform you that we have received your returned item, and notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 -10 working days.


Please send your item to:

AngelEye Fashion Returns
1 Minerva road
Park Royal
London
NW10 6HH
 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@angeleyefashion.com

Exchanges

UK Customers

You can return an item for an exchange if you'd like a different colour or size of the same item. If you want a different item, then you'll need to return the unwanted item for a refund and place a new order.


We'll send you an email to let you know once we've received your return with the details of any refunds and exchanged items.
If an item is out of stock we’ll let you know we couldn’t exchange it and issue a refund instead.
If an exchange is available, we’ll drop you another email once your new item has left our warehouse.


Any exchanged items will be sent to the default delivery address on your account using the same delivery service as your original order.
 

International Customers

We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse. If you need a different size or colour of an item, then you'll need to place a new order.
 

Customs and Import Duty

Customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the customer. Unfortunately, we have no control over these charges or customs policies and import duties vary widely from country to country so we cannot give an exact figure of the fee you will incur. You may wish to contact your local customs office for current charges before you order, so you are not surprised by charges when your parcel arrives.
 

Refusal of Parcels

If you refuse a parcel you will be liable for the return costs and Customs charges if applicable. These charges will be deducted from the cost of your order.

 

*Christmas returns

During the Christmas period any items bought from December 1st to be returned up until the 10th of January. If you do not have a free returns label please email us at customerservice@angeleyefashion.com . Please note if we recieve your item after the 10th of January then we will check against our usual returns policy.

Can I cancel or amend my order before it has shipped?

If you have recently completed an order but haven’t yet received confirmation that it has been shipped, you can contact us immediately to cancel or amend the order. Our customer service team is available 8am-6pm on weekdays. The office is closed at weekends and on Bank Holidays. If the order has already been dispatched, you may not be able to cancel or amend the order but will be able to return the item(s) to us once your delivery has arrived. For more details on how to do this, please visit our Returns page.

How long before I am refunded if I cancel or return my ANGELEYE order?

If your return is approved, your original method of payment will be credited with your refund within 7-10 working days.
If you cancel your order before dispatch, your payment method will not be charged. However, depending on your bank or credit card provider, it can take between 2-5 working days for them to process the refund back into your account.

What happens if an item I order from ANGELEYE is out of stock?

Occasionally, high demand might cause us to run out of some items. If you make an order that includes an out of stock item, you will be notified by email and refunded the relevant amount within 2 working days. You can also choose to be notified when the item is back in stock.  

How do I care for ANGELEYE clothing?

Each item that you buy from ANGELEYE will contain its own label with care instructions. This is because the different fabrics we use in our clothing mean that some garments require different care to others. We always recommend that you follow the care instructions on individual items of clothing.

Do I need to open an ANGELEYE online account to order from you?

You don’t need to create an account to order from us. However, having an account means that you can access some extra features, such as saving the products you like to your wishlist, reviewing your previous orders and checking out orders more quickly.

How do I unsubscribe from the ANGELEYE email mailing list?

If you don’t want to hear from us, you can click on the unsubscribe link at the bottom of all of our emails. Please note that it can take up to 14 working days for the change to take effect.

Do ANGELEYE use ethical labour in the production of their clothing?

We only use factories that meet our labour standards. We visit our factories frequently to make sure that they align with our values and working condition standards for their employees.

Do ANGELEYE use sustainable fabrics?

We are actively moving away from using polyester bases in our clothing and moving more into using viscose, cottons and linens, which are sustainable fabrics. With each new collection we launch, we are using more fabrics which have more of an organic feel and use less harsh chemicals in their production and manufacture.

What do ANGELEYE do to help the environment?

The environment we live in now, as well as the world we will pass on to future generations, is very important to all of us at ANGELEYE. We never throw away faulty or damaged garments; we always use other avenues to avoid disposing of our clothing in a way that is harmful to the environment. We are always striving to do more in the way of our impact on the environment and will be making changes as we go to improve this, such as using more recyclable plastics and more sustainable fabrics in our clothing and packaging.