Returns & Refunds

We will then issue a full refund minus the original postage cost. The value of refund will exclude shipping costs. 

To be eligible for a return, the item must be unworn, unwashed merchandise, in the same condition you received it. Items that do not meet this criteria, the time limit, or are non-returnable, will be denied. We take very good care and triple check our product before shipping.

We cannot offer refunds for problems relating to wash care, as naturally there is no proof that garments have been washed according to care instructions. We also do not offer refunds relating to the natural shrinkage of garments during washing.

How to Return

You will be responsible for returning your item. Returns are free for UK customers only at this time, however you must obtain proof of postage in case your order is lost on its way back to Angeleye.

For UK customers, we strongly recommend that you post using the returns label included with your delivery. For International customers, you are responsible for the cost of your return being sent back to us.

If you have any further questions related to your return please contact us by email at customerservice@angeleyefashion.com.

Your return can take up to 10 working days to reach our warehouse and be processed. Once your return is received and inspected, we will send you an email to inform you that we have received your returned item, and notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 -10 working days.

Please send your item to:
AngelEye Fashion Returns
1 Minerva road
Park Royal
London
NW10 6HH
 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@angeleyefashion.com

Exchanges

We are not able to issue straight exchanges for products. 

UK Customers

If you wish for a new size or different colour, the process would require you to return the original product and place a new order.

Please use the free returns label provided and adhere to the 14 day window. If you need assistance with sizing or stock quantities, contact our customer service so that they can help (customerservice@angeleyefashion.com). You may refer to our usual returns policy for any additional queries. 

International Customers

Per our return policy, the customer is responsible for the cost of the return within 21 working days. If you need assistance with sizing or stock quantities, contact our customer service so that they can help (customerservice@angeleyefashion.com). You may refer to our usual returns policy for any additional queries. 

Customs and Import Duty

Customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the customer. Unfortunately, we have no control over these charges or customs policies and import duties vary widely from country to country so we cannot give an exact figure of the fee you will incur. You may wish to contact your local customs office for current charges before you order, so you are not surprised by charges when your parcel arrives.
 

Refusal of Parcels

If you refuse a parcel you will be liable for the return costs and Customs charges if applicable. These charges will be deducted from the cost of your order.

*Christmas returns

During the Christmas period any items bought from December 1st to be returned up until the 10th of January. If you do not have a free returns label please email us at customerservice@angeleyefashion.com. Please note if we receive your item after the 10th of January then we will check against our usual returns policy.